The following was published as Chapter 3 of our series, The Seven Deadly Sins of Digital Customer Relationships. This chapter can be read by itself as a great introduction to the many benefits of digital wallets and digital agents. However, if you’d like to start from the beginning, you can find the entire series here....Read More

The following was published as Chapter 2 of our series, The Seven Deadly Sins of Digital Customer Relationships. This chapter can be read by itself as a great introduction to the many benefits of decentralized identifiers (DIDs). However, if you’d like to start from the beginning, you can find the entire series here. Most organizations...Read More

The following was published as Chapter 1 of our series, The Seven Deadly Sins of Digital Customer Relationships. This chapter can be read by itself as a great introduction to self-sovereign identity (SSI) and decentralized identifiers (DIDs). However, if you’d like to start from the beginning, you can find the entire series here and the...Read More

Have you ever lost your bag, wallet, or purse and had to spend hours contacting companies about your credit and loyalty cards, your driver’s license, and other important documents that need to be checked and replaced? It’s highly frustrating and can take weeks to get it all sorted. Or perhaps you’ve spent hours on the...Read More