Customer Success Engineer

This is a full-time position for a Utah-based candidate.

About Evernym

Evernym is building the next generation of digital interactions between individuals, organizations, and things using cutting edge blockchain technology. We knew for this technology to be truly trusted, no one could own it–it must be decentralized–so we created and released Sovrin, the first open-source blockchain dedicated to self-sovereign identity, which now has its own thriving open-source community around it. Evernym works with leading companies, institutions, governments and NGOs to create and deploy new private-by-design solutions which give individuals true control and ownership of their personal data.

We are a global (London, Salt Lake City, Seattle, Belgrade) startup helmed by a team with a track record of execution. We are addressing the crisis of trust which pervades the modern digital world, and we are looking for talented, adventurous, entrepreneurial folks to join us.

About the Role

The Customer Success Engineer is focused on enabling customers to better utilize Evernym products and espouse the philosophical tenets of self-sovereign identity. Part of this role is working directly with customers to provide technical support, which includes both helping with software installations, as well as conceptual questions. Additionally, this role works within the Customer Success department to help design and build solutions to support customer-focused initiatives. This is a hybrid role.

Responsibilities

As mentioned above, this role has a couple of key foci:

Customer Support

  • Answer customer questions and inquiries
  • Liaison with Engineering and other Customer Success Engineers
  • Participate in post-sales meetings with customers

Customer Systems

  • Design and develop solutions that support Customer Success initiatives
  • Develop demonstrations of Evernym technology

Requirements

Desired Skills
  • Passionate, customer-centric focus
  • Experience working with customers on a technical level
  • Ability to clearly present and teach complex information verbally and written
  • Ability to represent the company well in person, remotely, on the phone and in writing
  • Linux experience
  • Detail oriented
Nice-to-Have Skills
  • Knowledge in cryptography, blockchain, distributed technologies and/or identity
  • Programming experience, especially in Python, Java, C#, NodeJS or related languages
  • Comfortable working with a distributed team
  • Understanding of networking protocols and practices
  • Experience with blockchain, cryptography, or other related areas
  • System and/or software design experience
  • Network administration experience

How To Apply

This is a regular, full-time position. This position is based out of our office in Draper, UT.

Apply on Indeed.