We exist to bring more humanity to digital interactions.
Even in 2021, it’s very difficult to prove information about yourself including simply who you are. This problem manifests itself every day for billions of people and millions of organizations. You tell the bank about your mother’s name, you have to remember hundreds of passwords, and yet even with terrible user experience, fraud is rampant and privacy is lost. It’s a massive pain for humans, it costs billions for organizations. But there’s a fix.
Self-Sovereign Identity (‘SSI’) will revolutionize how people interact with organizations and amongst other things, will allow people to instantly prove who they are while also respecting their privacy. Soon, every person will have a digital wallet on their phone holding their most important credentials (passport, driver’s license, proof of employment, immigration status, etc.), and it’ll transform how we interact digitally.
Our core product, Verity, makes it simple for any organization to issue or verify digital credentials. Every single organization in the world that interacts with its customers, team, patients, students, etc. will need tools from a company like ours.
We’re a team of around 35 spread across 7 timezones but with concentrations in the US West Coast and Europe. Right now we’re 100% remote, but we may re-open offices in Salt Lake City and Belgrade at some stage.
Today we support dozens of paying customers including many of the world’s leading deployments of SSI technology (e.g. IATA Travel Pass, MemberPass, and the UK National Health Service’s staff pass capability), and many hundreds of developer accounts. Anyone can access and start building on our products via our free developer plan and the majority of our paid customers started out this way.
As an ‘all hands on deck’ startup team, until now we’ve dealt with first-line customer support and developer engagement as a collective effort, but the time has come to bring in some new talent to focus on supporting this vital part of our business. We’re initially looking for 2 hires for this role: someone in the US and someone in Europe to better cover time zones.
This isn’t your average customer support role – we’re working with some of the most innovative teams in the world creating truly groundbreaking applications. Coupled with the fact we’re inventing, building, and iterating exceptionally quickly; customer/developer feedback is critical. You’ll be answering questions directly, triaging more complicated requests with assistance from our engineering and product teams, and generally helping to make the experience of using our tools incredible. We use Hubspot as our sales/account management CRM and for ticketing, alongside Jira, as well as Slack, Intercom, Zoom, and email for customer and developer engagement.
The ideal candidate will have:
This is a regular, full-time position, based in the United States (remote) or out of our Belgrade office (upon reopening).
We pay competitive startup salaries, offer meaningful equity, support flexible working, and devote company time and resources to social good as well as commercial gain.
Apply by emailing your resume and a paragraph about your interest in this role to firstname.lastname@example.org with the subject line “Developer Success Manager.”