Program Manager

This is a full-time remote position for a Utah-based candidate.

About Evernym

Evernym is building the next generation of digital interactions between individuals, organizations, and things using cutting-edge blockchain technology. We knew for this technology to be truly trusted, no one could own it, it must be decentralized, so we created and released Sovrin, the first open-source blockchain dedicated to self-sovereign identity. Evernym works with leading companies, institutions and NGOs to create and deploy new private-by-design solutions which give individuals true control and ownership of their personal data.

We are a growing (75+ people), funded (~$20M), global (London, Salt Lake City, Seattle, Belgrade) startup helmed by a team with a track record of execution. We are addressing the crisis of trust which pervades the modern digital world, and we are looking for talented, adventurous, entrepreneurial folks to join us.

About the Role

Evernym runs a program for its customers, currently known as the Accelerator Program, that is designed to enable customers to accelerate their learning and on-boarding of Evernym technology. This role works directly with these customers to aid them along their journey—helping remove roadblocks and providing guidance and direction. It’s also about spotting potential for the customer relationship, what we could do further together with them, how they can improve what they’re doing, and identifying additional business development opportunities with them.

Brass Tacks

Responsibilities

  • Discover and record customer use cases through remote, live interviews.
  • On-board, manage and support  customers throughout the lifecycle of the Accelerator Program, including:
    • Perform follow-up calls and other regular communication with the customers to ensure their needs are being met and that they are progressing towards the customers’ goals.
    • Provide basic technical assistance with our products and pre-emptively spot opportunities to help customers.
    • Community management – support the delivery of Accelerator Program communications, events and group initiatives.
  • Provide explanations on a new paradigm for digital identity and the opportunities it opens up as it pertains to the customers’ situation.
  • Organize and host the program’s webinar series.
  • Manage the users and other technical resources used by members of the program as part of that membership.
  • Write documentation and other materials to be consumed by customer’s business and technical teams.
  • Identify, help design and deliver improvements to the customer experience.
  • Identify, help design and deliver ways to scale the Accelerator Program, including how we can support additional customers at low cost.

Specific Requirements

  • Technical program management experience
  • Passionate, customer-centric focus
  • Ability to clearly present and teach complex information verbally
  • Ability to clearly present information using the written word
  • Ability to work effectively alone or in a team setting
  • Detail oriented
  • Proactive problem solving (ability to spot challenges and independently recommend solutions)

Bonus Skills

  • Experience in technical consulting services
  • Technical sales or marketing experience
  • Project management experience
  • Linux familiarity
  • Basic web development
  • Basic media production

How To Apply

This is a regular, full-time position. This position is based out of our office in Draper, UT.

To be considered, submit an application on our Indeed job listing.