Technical Account Manager

This is a full-time position for a remote candidate based in Europe.

About Evernym

We exist to bring more humanity to digital interactions.

Even in 2021, it’s very difficult to prove information about yourself including simply who you are. This problem manifests itself every day for billions of people and millions of organizations. You tell the bank about your mother’s name, you have to remember hundreds of passwords, and yet even with terrible user experience, fraud is rampant and privacy is lost. It’s a massive pain for humans, it costs billions for organizations. But there’s a fix.

Self-Sovereign Identity (‘SSI’) will revolutionize how people interact with organizations and amongst other things, will allow people to instantly prove who they are while also respecting their privacy. Soon, every person will have a digital wallet on their phone holding their most important credentials (passport, driver’s license, proof of employment, immigration status, etc.), and it’ll transform how we interact digitally.

Our core product, Verity, makes it simple for any organization to issue or verify digital credentials. Every single organization in the world that interacts with its customers, team, patients, students, etc. will need tools from a company like ours.

We’re a team of around 35 spread across 7 timezones but with concentrations in the US West Coast and Europe. Right now we’re 100% remote, but we may re-open offices in Salt Lake City and Belgrade at some stage.

About the role

Evernym is hiring a Technical Account Manager (TAM). TAMs at Evernym own operational relationships with major clients, global organizations, and governments and proactively deliver guidance for using Evernym and Self-Sovereign Identity (SSI) technologies.

As a TAM, you will function as part of the Revenue and Customer team that ensures customer success in building solutions on our decentralized identity technology. You will regularly engage with diverse stakeholder groups, including executives of large enterprises and cross-functional and geographically distributed teams. Representing Evernym with customers to discuss technical and business priorities and trade-offs, designs, and risks, you’ll provide strategic technical direction to help customers plan for a successful rollout, ensure their successful onboarding and effective operations.

You will develop close relationships with customers and understand their business/operational needs and technical challenges, helping them to achieve the greatest value from Evernym’s products and expertise. You will partner with Evernym’s product and tech teams to streamline and automate processes, and drive scalability,

The customer relationship we’re hiring for is based in Europe, and it’ll be critical that you are therefore available for a significant period of the working day in the European time zone.

Subject to customer needs and global travel policies, you should expect some travel.

Responsibilities

  • Accelerate customer adoption of Evernym’s technologies by leading the implementation journey with customers. Provide technical guidance and manage timelines, milestones, delivery goals, and client strategies.
  • Help customers overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain adoption and customer momentum.
  • Develop strategic relationships with stakeholders to understand the customer’s business and develop strategic roadmaps.
  • Plan for customer events and launches, partnering with Product, Support, and Engineering to ensure customer success. Work with customers and Support to guide issues/escalations to resolution.
  • Develop best practices and content based on experience with customer and partner engagements.

Minimum Qualifications

  • A very strong technical background (Computer Science, Engineering, related technical field).
  • Material experience (3-5 years) in a customer-facing role, interfacing with executive stakeholders, driving customer technical implementations or transformation programs.
  • Experience supporting customers in one of the following: SaaS operations (launch/capacity planning, product release management), technical support, escalation management, IT consulting.
  • Experience collaborating across business units internally and at large enterprises.
  • Excellent communication, presentation, problem-solving, and management skills, with customer-facing experience translating business requirements into technological solutions.

Preferred Qualifications

  • Experience in a fast-paced, startup environment, with delivery responsibility.
  • Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
  • Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.

How To Apply

This is a regular, full-time position, based in Europe (with a preference for the United Kingdom or Serbia).

We pay competitive startup salaries, offer meaningful equity, support flexible working, and devote company time and resources to social good as well as commercial gain.

Apply by emailing your resume and a paragraph about your interest in this role to careers@evernym.com with the subject line “Technical Account Manager.”