Technical Support Engineer

This is a full-time remote position for a Utah-based candidate.

About Evernym

Evernym is building the next generation of digital interactions between individuals, organizations, and things using cutting-edge blockchain technology. We knew for this technology to be truly trusted, no one could own it, it must be decentralized, so we created and released Sovrin, the first open-source blockchain dedicated to self-sovereign identity. Evernym works with leading companies, institutions and NGOs to create and deploy new private-by-design solutions which give individuals true control and ownership of their personal data.

We are a growing (75+ people), funded (~$20M), global (London, Salt Lake City, Seattle, Belgrade) startup helmed by a team with a track record of execution. We are addressing the crisis of trust which pervades the modern digital world, and we are looking for talented, adventurous, entrepreneurial folks to join us.

About the Role

Evernym empowers people, organizations and things to share information whenever and wherever they need to. By providing cryptographic digital credentials which are far more powerful than the paper versions in use today, barriers to all sorts of interactions come crashing down. This role works directly with customers to aid them along their technical journey–helping remove roadblocks and providing guidance and direction.

Brass Tacks

Responsibilities

  • Provide technical support via email, Slack and phone.
  • Help discover root causes of issues.
  • Be an advocate for the customers.
  • Build an improve technical systems to support customer success.
  • Perform follow-up communication with the customers to ensure their needs are being met.
  • Write documentation and other materials to be consumed by customer’s technical teams.

Specific Requirements

  • Passionate, customer-centric focus
  • Technical support experience
  • Ability to clearly present and teach complex information verbally
  • Ability to clearly present information using the written word
  • Ability to work effectively alone or in a team setting
  • Understanding of networking protocols and practices
  • Linux experience
  • Detail oriented

Bonus Skills

  • Experience in technical consulting services
  • Ubuntu administration experience
  • Programming experience, especially in Python, Java, C#, NodeJS or related languages
  • Network administration experience
  • Understanding of blockchain and/or cryptography basics
  • Experience with Git, Nginx, Puppet, Bash/Shell.

How To Apply

This is a regular, full-time position. This position is based out of our office in Draper, UT.

To be considered, submit an application on our Indeed job listing.