Digital Wallets and Digital Agents: Putting the Individual in Control

Seven Deadly Sins - Wrath: How Digital Agents & Digital Wallets Can Free Us From Identity Providers
The following was published as Chapter 3 of our series, The Seven Deadly Sins of Digital Customer Relationships. This chapter can be read by itself as a great introduction to the many benefits of digital wallets and digital agents. However, if you’d like to start from the beginning, you can find the entire series here. […]

How DIDs Can Enable True Customer Centricity

Seven Deadly Sins: Sloth & Decentralized Identifiers (DIDs)
The following was published as Chapter 2 of our series, The Seven Deadly Sins of Digital Customer Relationships. This chapter can be read by itself as a great introduction to the many benefits of decentralized identifiers (DIDs). However, if you’d like to start from the beginning, you can find the entire series here. Most organizations […]

Decentralized Identifiers: Building Smarter, More Sustainable Customer Relationships

Seven Sins of Customer Relationships: Lust & Decentralized Identifiers
The following was published as Chapter 1 of our series, The Seven Deadly Sins of Digital Customer Relationships. This chapter can be read by itself as a great introduction to self-sovereign identity (SSI) and decentralized identifiers (DIDs). However, if you’d like to start from the beginning, you can find the entire series here and the […]

The 7 Deadly Sins of Digital Customer Relationships

7 Deadly Sins of Digital Customer Relationships
Have you ever lost your bag, wallet, or purse and had to spend hours contacting companies about your credit and loyalty cards, your driver’s license, and other important documents that need to be checked and replaced? It’s highly frustrating and can take weeks to get it all sorted. Or perhaps you’ve spent hours on the […]